Question: During December at Toys For Tiny Tots ( TFTT ) , employees are asked to implement a customer retention program that has seen great success

During December at Toys For Tiny Tots

(

TFTT

),

employees are asked to implement a customer retention program that has seen great success in other organizations in the industry, iut that had never been used by TFTT

.

This is an example of a

(

)

change.

innovative

transformational

incremental

reactive

radically innovative

During December at Toys For Tiny Tots (TFTT), employees are asked

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