During our class discussion about Customer Satisfaction and Loyalty $,$ Professor A introduced in his lecture slides a model depicting four Customer Relationship Groups with suggested strategies and level of resource commitment for each group $.$ The four Customer Relationship Groups were labeled with the following names : Elephants $,$ Giraffes $,$ Donkeys and Gorillas OPushers $,$ Pullers $,$ Intermediaries and Gatekeepers Potentials $,$ Segments $,$ Targets and Influencers Strangers $,$ Butterflies $,$ Barnacles and True Friends