Question: During the first interview, it is a good idea to ask people what it is they would like from your agency. Therefore, the case manager

During the first interview, it is a good idea to ask people what it is they would like from your agency. Therefore, the case manager should _____.

a. tell people what services they need
b. assume the client knows what your agency has to offer
c. avoid confusing the client by describing the agency's services
d. explore what your agency has to offer with the client

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