Question: During the first step in the training process, we need to do a / an _ _ _ _ _ _ _ _ to determine

During the first step in the training process, we need to do a

/

________

to determine what training is needed to improve performance and help us close the gap between our current service and our desired service. This can be done through observation, interviewing employees, reviewing customer feedback

/

reviews

,

mystery shoppers, etc.

Group of answer choices

Delivery of Training

Needs Assessment

Behavior Shaping

Design of Training

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