During this course, you read about 6 quality perspectives, 9 definitions of quality, and 5 focus areas.

1. Explain each of the three groups (perspectives, definitions, focus areas). Then explain how they are similar, how they are different, and how they interact?
2. Explain which quality perspectives, definitions, and focus areas would be most relevant for a fast-food franchise.
3. Explain which quality perspectives, definitions, and focus areas would be most relevant for a dairy farm.
4. Explain which quality perspectives, definitions, and focus areas would be most relevant for the accounting department of a major construction company.

6 Quality Perspectives:

• Transcendent

• Product

• Value

• User

• Manufacturing

• Customer

9 Definitions of Quality:

• Perfection

• Consistency

• Eliminating waste

• Speed of delivery

• Compliance with policies and procedures

• Providing a good, usable product

• Doing it right the first time

• Delighting or pleasing the customers

• Total Customer service and satisfaction

5 Quality Focus Areas:

• Customer focus

• Financial focus

• Workforce/Culture focus

• Supplier focus

• Process focus