EA$1.$ LO $12\mathrm{.}3$ Why do managers want a high ROI, and how would they strive to increase their ROI?

Solution

Why do managers want a high ROI?

How would they strive to increase their ROI?

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EA$2.$ LO $12\mathrm{.}4$ Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective.

A$.$ Number of improved products

B$.$ Time from packaging to delivery or display

C$.$ Production costs

D$.$ Number of customer suggestions

E$.$ Sales mix revenues

F$.$ Number of repeat customers

Solution

A$.$

B$.$

C$.$

D$.$

E$.$

F$.$