Question: Each row in the database corresponds to a different call. Column variables are as follows. ProtocolType: indicates protocol type, either PT or PE QueueTime: Time

Each row in the database corresponds to a different call. Column variables are as follows. ProtocolType: indicates protocol type, either PT or PE QueueTime: Time in Queue, in seconds ServiceTime: Service Time, in seconds Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level =0.05. Evaluate if the company should allocate more resources to improve its average TiQ. Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level =0.05. Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups). Write a 175-word summary of your conclusions

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