Each student team needs to map out a complete set of process steps and the networks/information systems employed from one of the following delivery/use scenarios:

1.a corporate customer sends a package to one of their customers via UPS.

2.Sally a UPS worker would like to advance herself within the organization.To do so she needs to seek out opportunities for advancement and then take a series of in-house training programs to prepare her to qualify for these positions.

3.a non-corporate customer walks into the local UPS store to send a package to is aunt in another part of the country.

4.a corporate customer asks UPS for a trace of a missing package.

5.Aunt Harriet check's on the status of a delivery package from her nephew.

6.a UPS quality engineer is traveling to distribution centers in the Mid-West but still needs to keep track of the performance of a distribution center in the Northeast.

7.a shipping box and packing tape manufacturer in Texas needs to check on the status of supply inventories of her products at UPS retail stores throughout the Southwest.

8.Chen a soon-to-be graduating business school student is in search of a permanent job and he is wondering what jobs UPS might have to offer in the San Francisco area.

Use this form:

Process Step Enabling Network Typology/Information System

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