earn It: Chapter 01: Managing and the Manager's Job Technical Interpersonal Description skills skills Conceptual skills Diagnostic skills Communication skills making management skills skills When a problem occurs, immediately telling staff how to solve it o O o Writing code to build O o o O o O websites Discovering that the main reason a nonprofit organization has trouble attracting donations is that members of the community misunderstand O o its mission Using features in email, calendar, and messaging apps to stay organized O O o o O Giving subordinates clear instructions so they feel confident they are doing the right thing O o Realizing that a colleague is upset and talking to that person to soothe their feelings O O O o O Forecasting correctly that certain world events will disrupt the company's relationships with suppliers and customers O o o o