Eddy's Pizza $($EP$)$ has designed their pizza delivery turnaround time to have a mean of thirty $(30)$ minutes with a standard deviation of two $(2)$ minutes. It has come to the attention of the management of EP that sales keep reducing. Data from customer satisfaction rating show that customer expectation in terms of turnaround time for pizza delivery is not fully met. This has led to a reduction in revenue leading to delays in the payment of staff. Management has attempted to address the problem by organizing refresher courses for staff on customer service and employing a strict supervisor for the delivery staff. This strategy has not worked as sales keep dwindling. Linda Antwi Boasiako and Associate Consult, and a quality management expert has been tasked to delve and investigate the problem being faced by Eddy's Pizza $($EP$)$ and help them gain back the loyalty and trust of their customers. And the method acquired for the project is the six sigma DMAIC method.