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To support the vital operations of the largest airline in the world, American Airlines, and Microsoft Corp. have partnered to employ technology to provide customers and American Airlines team members with better, more connected experiences. By choosing Microsoft Azure as its preferred cloud platform for its airline apps and critical workloads as part of the collaboration, American will significantly speed up its digital transformation and make Microsoft one of its most significant technology partners. The industry is getting ready for a time when customers expect their travel experiences to be more linked, more customized, and more on-demand than ever. This year, travel and tourism are predicted to reach pre-pandemic levels (Koos, Andrea).

With data and digital technologies, American and Microsoft hope to serve customers' needs better. They also hope to streamline company operations and provide American team members with the necessary resources to help customers fly more efficiently. For instance, the companies see a time when advanced analytics and other digital technologies will be used to optimize every aspect of the passenger experience and airline operations. This includes enhanced bag tracking, automatic flight rerouting based on weather, and digital twins to simulate operations at significant hubs and make proactive adjustments to improve efficiency (Koos, Andrea).

Reaching the gate promptly is essential for a good landing at Dallas Fort Worth International Airport, American's busiest hub. By utilizing AI, machine learning, and data analytics, American and Microsoft can reduce taxi times, save hundreds of gallons of aircraft fuel annually, and give connecting passengers more time to get to their next flights. To automatically allocate the closest available gate to inbound aircraft, American's intelligent gating application, built on Azure, performs real-time analysis of data points, including route and runway information. Earlier, gate planners had to spend more time manually making judgments for American's 136 gates at DFW. For the hundreds of daily arrivals, the software can now look at numerous data points concurrently, saving each flight's taxi time by more than a minute. This results in 10 hours less daily taxi time, less fuel used, and fewer CO2 emissions (Koos, Andrea).

Several team members work behind the scenes to ensure flights take off on time. Maintenance staff, ground crew, pilots, flight attendants, and gate agents collaborate daily to guarantee that every flight takes off on schedule. These team members, who seldom sit at a desk and are always on the go, had relied on desktop or laptop computers to access information until recently. The ConnectMe app was developed by American and Microsoft, and team members may access it through a Microsoft Power Apps-capable app in Microsoft Teams from any mobile device. American has sped up airplane turnaround times at gates thanks to the information at its fingertips, and hundreds of frontline team members are now connected via a single platform (Koos, Andrea).

It takes a lot of work to run the biggest airline in the world. The airline will now migrate and centralize strategic, operational workloads, including its data warehouse and several legacy applications, in one Operations Hub on Azure thanks to its partnership with Microsoft, making it one of the first international airlines to adopt a comprehensive cloud strategy for all of its business areas. American hopes to cut expenses, boost productivity and scalability, and advance toward its lofty environmental goals via its Operations Hub on Azure (Koos, Andrea).

The effectiveness of American's operations depends heavily on its dispatchers and operations professionals. They meticulously plan and conduct thousands of daily flights to keep the airline flying safely. American Airlines and the Professional Airline Flight Control Association (PAFCA) announced the ratification of an industry-leading three-year contract that covers dispatchers and operations specialists (American Airlines Dispatchers). Dispatchers are working diligently to complete and submit the flight plan. A flight plan is nearly always necessary for commercially operated aircraft carrying people. The task of creating and submitting the flight plan to air traffic control is carried out by dispatchers, who are highly skilled and have undergone rigorous training in meteorology, aircraft performance, and legal regulatory requirements (Herstam, Jack).

Agents checking in passengers and baggage at the airport are now done. You may remember weighing your baggage as you check them in. This is done primarily for two purposes: to guarantee that you adhere to the luggage weight restrictions and to assess the weight of your bags for performance planning accurately. Airlines carefully monitor how much luggage weighs and how their weights vary depending on the season (winter bags weigh more, as do passengers who carry warmer clothes). Afterward, your baggage is quickly removed for security inspection (Herstam, Jack).

While accessing the flight plan, the pilots analyze the airplane's path, the weather, potential backup airports, and other crucial data. The quantity of gasoline the dispatcher has budgeted is something the pilots are interested in. When there is an operational necessity, such as unexpected delays or bad weather that might necessitate a lengthy detour, the captain may ask for extra fuel to be provided. One of the most critical factors for pilots is fuel planning, and the choice of how much fuel to pack is ultimately theirs (Herstam, Jack).

Both pilots and flight attendants are on board. The flight attendants must conduct a cabin safety examination before boarding passengers. This inspection verifies several things, including that the cabin intercom system functions, safety information is provided at every seat, emergency equipment is there and appropriately positioned, and much more. For the fluorescent floor flighting on some airplanes to charge during a dark emergency evacuation, the overhead lights must have been on for a specific period. The gate agents start the boarding procedure after the flight attendants are prepared and the cabin inspections are finished (Herstam, Jack).

The crew enters the flight plan into the flight management computer on the flight deck. They check that the flight plan the dispatcher submitted is the one that ATC approved them to fly after obtaining the most recent weather data. Pilots choose the departure, arrival, and backup airports, input the route, and initialize the GPS sensors. Also, they must program performance criteria, including when to speed up after takeoff, the height they will rise to, and the weather predicted to prevail at this altitude. Speed or altitude limitations are common at big airports, and these parameters must be manually set (Herstam, Jack).

The pilots will talk about how they will taxi to the runway for takeoff once the Flight Management System has loaded, what they originally wanted to do in the air (altitudes to rise to and directions to turn), and how to react if anything goes wrong. Aviation safety depends on the pilots having a shared understanding of what to expect during crucial flight phases. Before takeoff, all crews must inform passengers of typical and unexpected scenarios (Herstam, Jack).

The refueling truck has arrived at the aircraft and is filling the fuel as the captain and dispatcher agreed. As belt loaders have pulled to the cargo doors, the ground staff has already started loading your baggage. After the final meals and beverages had been stowed in the galleys, the catering trucks lowered their scissors beds at the back of the aircraft, where the water truck operator switched out the waste water for new water for the trip. It is typical for there to be up to 15 personnel helping with the flight at this time, several of whom have different operational duties (Herstam, Jack).

Once all passengers have boarded, the gate agent notifies the airline's operations center of the number of passengers. The flight attendants note how many passengers are in each "zone" of the aircraft while confirming this count. This is crucial for the plane's equilibrium in the air. Weight distribution must be uniform and predictable for safe performance (Herstam, Jack).

The pilots handle any lingering maintenance issues after consulting with certified and highly skilled airline mechanics. The mechanics inspect everything to ensure the aircraft operates safely, from damaged overhead bins to non-functioning exterior lighting. The pilots alert their operations department of any extra data or requests through phone or radio (Herstam, Jack).

The boarding door is closed once the pilots, cabin crew, and gate agent have confirmed the passenger count. The operations center then releases the final performance and weight statistics utilized for takeoff and the start ascent in response to this. This is what they mean when they say, "We're just waiting on some last paperwork," the pilot says. Based on this documentation, the pilot loads the takeoff speeds and inputs the trim for the horizontal stabilizer. This enables the pilots to begin their ascent at a pitch angle, guaranteeing they respect the estimated performance parameters (Herstam, Jack).

Using headphones, ground personnel, and pilots establish vocal communication. The ground staff must verify that the aircraft is prepared to depart the gate and that all doors and panels are closed. The first officer usually communicates with the ramp and ground controllers while the captain speaks with the tug driver to get pushback clearance. The skipper gives the tug driver the instructions after receiving this approval. You notice a slight lurch, look at your watch, and smile at the timely departure that so many people have helped to make happen (Herstam, Jack).

American Airlines has made considerable progress in modernizing its cargo operations by implementing the iCargo air cargo management platform from IBS Software throughout its worldwide network. With just ten essential business applications, American Airlines was able to simplify a complicated IT back-end that had been constructed steadily over the previous 40 years and included 90+ outdated systems. The iCargo platform allows American Airlines to create a superior customer experience and offers more useful business capabilities to benefit its clients (Software, IBS).

Using IBS Software's in-depth knowledge of digitizing the cargo operations of major airlines and ground handlers, American Airlines and IBS Software collaborated closely to seamlessly transition from the decades-old legacy system to the iCargo platform solution. The iCargo platform enhances business performance by utilizing digitally enabled processes in crucial business verticals such as sales, operations, and accounting. Customers can access more online channels, get better shipment tracking, use warehouses more effectively, and benefit from a robust back-end revenue recognition and accounting system to improve the company's overall performance and the end user and employee experience (Software, IBS).

References.

Koos, Andrea. "American Airlines and Microsoft Partnership Take Flight to Create a Smoother Travel Experience for Customers and Better Technology Tools for Team Members." News, 18 May 2022, https://news.microsoft.com/2022/05/18/american-airlines-and-microsoft-partnership-takes-flight-to-create-a-smoother-travel-experience-for-customers-and-better-technology-tools-for-team-members/.

Software, IBS. "American Airlines Transforms Using IBS Software's ICargo Platform." IBS Software, https://www.ibsplc.com/news/american-airlines-transforms-global-cargo-operations-with-ibs-software-s-icargo-platform.

"American Airlines Dispatchers." Newsroom - Home - American Airlines Group, Inc., https://news.aa.com/news/news-details/2022/American-Airlines-Dispatchers-and-Operations-Specialists-Approve-New-Industry-Leading-Contract-CORP-LAB-12/default.aspx.

Herstam, Jack. "What's Involved in Making on-Time Departures Possible." Simple Flying, 11 Nov. 2022, https://simpleflying.com/on-time-departures-roles-involved/.