Effectiveness of Service Delivery: Using Qualitative and Quantitative Data A program evaluation can tell you a lot about the effectiveness of human service programs. For this assignment, you will assess the effectiveness of service delivery and its impact on a human service program using qualitative and quantitative data. Begin by reviewing the case study below. Case Study The Center for Grieving Children: A Refuge for Young People The Center for Grieving Children is a refuge for young people who have lost a parent, sibling, or grandparent. Located in greater Portland, the center offers services to kids, teens, and young adults dealing with grief. The center has a satellite campus in York County, serving the surrounding community. Services include bereavement peer support groups and a "Tender Loving Care" program for family members of those diagnosed with terminal illness. The organization's approach to program measurement has evolved from an anecdotal model to a more data-focused one. Susan Giambalvo, the center's Director of Programs, has recently transitioned the center's program legacy tracking database from a custom-built solution in Microsoft Access to Social Solution's Efforts to Outcomes (ETO). The center's multicultural program works with Portland public schools