1. . Elaborate
2. When would the customer be satisfied?

3. . List the four stages of the order cycle. Explain one and give an example.

4. . Order picking and assembly is overlooked in practice, but they represent the best opportunity to improve the effectiveness and efficiency of an order cycle.

   During the recent years the technology has made available rapid advancements in particular for this stage, greatly affecting it and improving the overall efficiency of the order cycle

5. 5.There are five ways to transmit orders. List them and explain at least one of them through an example.

6. Explain through an example the benefits of applying CPFR.

7. 7. List the three forecasting models. Explain one and give an example of its application

8. . Explain make-to-order and give an example.

   Make-to-order (when finished goods are produced after receiving a customer order and the demand determines how much are you going to produce).

   9. Explain make-to-stock and give an example.

   Make-to-stock (when finished goods are produced prior to receiving a customer order and you keep the goods in warehouse until the customer wants it. The customer who wants a particular product, he/she does not need to wait for the product because the product is available in the warehouse).

   10. Common sense is one key to being an effective logistics manager.

   11.The relationship within the firm between logistics and finance.

   Logistics vs. Finance There are a lot of issues where the logistics department must interface with the finance department mainly because logistical decisions are only as good as the quality of cost data which they are working.

   Example: The logistics department needs forklifts and other materials to do day to day activities, so they must report to the finance department when they make the capital investments budget.

   12. The relationship within the firm between logistics and marketing.

   Logistics vs. Marketing Marketing places an emphasis on consumer satisfaction, and logistics strategies can facilitate customer satisfaction through reducing the cost of products, which can translate into lower process as well bringing a broader variety of choices closer to where the customer wishes to buy or use the product. Logistics can be used to differentiate the company from other companies.