Eldon did not do well on his midterm exam and is worried about passing his final OB exam. He tells his teammates about his failure on the exam and overall concerns. Eldon is using the impression management tactic. a. supplication b. self-promotion c. intimidation d. faking QUESTION 3 Despite missing out on a promotion, Neveah doesn't feel down. She treats the experience as a learning process to improve her work and be more prepared when another opportunity arises. Which aspect of psychological capital is Neveah displaying? a. efficacy b. hope c. resiliency d. optimism Which of the following is a likely outcome associated with emotional intelligence? a. increased exit b. increased turnover c. increased negative affect d. increased performance QUESTION 9 Talia is frustrated because she never seems to advance in the company. Others are chosen for special projects or given management assignments and she is continuously passed over. Which facet of Talia's job satisfaction is low? a. work itself b. supervision c. coworker d. promotion A student notices that they are usually in a good mood after their morning shower, so they schedule study time immediately after in order to improve their study effectiveness. Being able to capitalize on a positive mood for this type of task is which one of these aspects of emotional intelligence? a. ability to perceive emotion in self and others b. ability to manage emotion in self and others c. ability to use emotion to facilitate cognitive activities like thinking and problem solving d. ability to understand emotional information QUESTION 11 Julie has been told that she often is guilty of committing the recency effect. She can overcome this by a. imaging b. performing community service c. reflecting d. practicing Connor is bright and highly qualified for his work. He is laid back and has many friends at work, but frequently is behind deadline and is never on time for meetings. Which aspect of employability is lowest for him? a. able to do the job b. willing to work hard c. family connections d. rewarding to deal with QUESTION 13 Carly always makes her sales quota for the month, and she makes an effort to attend all the required and nonmandatory trainings. But co-workers describe her as "cold" and "difficult." Which aspect of employability is lowest for her? a. willing to work hard b. able to do the job c. family connections d. rewarding to deal with Theo realizes he has grown dissatisfied with his job. He is generally passive but constructive. Which job dissatisfaction reaction will he likely show? a. voice b. neglect c. loyalty d. exit QUESTION 15 Who plays the strongest role in perceived organizational support? a. customers b. coworkers c. supervisors d. subordinates