Emergency room wait times improvement plan include your plan for gathering data, including the identification of the sources from where the data will be acquired (CMS, quality data, leapfrog, turnover rates, etc.); analyzing data; using evaluation for program improvements; and any specific evaluation reports that should be produced. Recall and incorporate different types of program evaluation (process evaluation, outcome evaluation, formative evaluation, summative evaluation, cost-benefit evaluation, and cost-effectiveness evaluation).