Emmanuel is a supervisor at a private retail store where employee productivity is high and turnover is low. He strongly believes that the secret to his stores success is rewarding the accomplishment of the worker financially. This belief best fits within the _____ to management.

a. functional approach

b. scientific management approach

c. systems approach

d. human relations approach

Eric is happy to be working on a strategic planning task force within his company. He feels a strong sense of attachment to the team. He can frankly associate with other team members. Which of the following is a reason cited by Eric for being a part of the team?

a. Behavior guidelines

b. Problem solving

c. Protection

d. Companionship and identification

A geographically dispersed team (GDT) is another name for a _____.

a. cross-functional team

b. demographic team

c. command team

d.

virtual team

Supervisors must recognize the value of a diverse workforce and their own need to become more adaptable to change.

a. True

b. False

_____ is defined as a composite of feelings and attitudes that individuals and groups of workers have toward their work environment.

a. Morale

b. Opportunism

c. Entropy

d.

Synergy

All of the following are barriers to effective communication, EXCEPT:

a. jargon.

b. noise.

c. filtering.

d.

feedback

The process of defining problems and choosing a course of action from among alternatives is known as _____.

a. deskilling

b. decision making

c. downsizing

d.

groupthink

Which of the following is NOT a recruiting tool?

a. Employee referrals

b. Social networks

c. Temporary-help agencies

d.

Reductions in force

Which of the following is true about Theory X management?

a. Most workers resent Theory X supervision.

b. It is almost always better to use Theory X management than Theory Y management.

c. Theory X supervision promotes individual growth.

d. It takes more of a supervisors time than Theory Y management.