Emotional Intelligence Coaching
Introduction	Summarise the reasons for the coaching session: How would you ask the store manager for input, to describe own perspective? Talk about how their behaviour effects other staff:
EI Strengths and Weaknesses	What questions would you ask to establish the store manager’s understanding of emotional intelligence strengths and weaknesses
EI Benefits	What questions would you ask to establish understanding of the benefits of emotional intelligence to team performance and relationships:
Options to handling similar situations	What questions would you ask to help generate options or opportunities to better handle similar situations in future:
Proposed Actions to agree on	List 3 actions you could agree to with the store manager and yourself to help them improve their emotional intelligence and deal with the job’s stresses and triggers.

Answer rating: 100% (QA)

Considering the increasingly dynamic nature of business in general and any commercial activity the contribution or the implication of emotional intelligence in the commercial success of any business o... View the full answer