Question: Employees need to be accountable, but what does that really mean? Accountability involves taking personal responsibility for ensuring your work reflects positively on both you

Employees need to be accountable, but what does that really mean? Accountability involves taking personal responsibility for ensuring your work reflects positively on both you and your company. This may include a project, a customer experience, and workplace and vendor relationships. In politics, business, and education, individuals need to be held accountable for their actions. Unfortunately, too many people do not demonstrate accountability. This chapter discusses the concepts of accountability and workplace relationships. The concepts of empowerment, responsibility, and accountability are all about personal choices. These personal choices not only impact how successfully you will perform at work, but have a tremendous impact on workplace relationships.

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