Employees needs to always use technology when communicating with customers to show their importance even if the customer prefers to be communicated with face-to-face. 3 points True False Primary expectations are enhancements to the secondary expectations. 3 points True False Customer service providers should not say sorry to customers because apologizing shows weakness in employee personality, 3 points True False When a customer criticizes your work as an employee, you should stand up and defend your position." 3 points True False A company with a good reputation doesn't need to have a strong financial status. 3 points True False Uploading manual video instructions is one example of customer service." 3 points True false