Ensure that:

Each individual answer is reinforced with examples that draw upon your understanding of the relevant course material, i.e., PowerPoint Slides, Sexty (5e) text, Brightspace material, etc.

Minimum of three direct references from the Sexty (5e) text for each answer.

Your ideas are expressed clearly and effectively.

Your work is expected to be well organized and presented in paragraph format; not bullet or list format.

Question:

The family of a 91-year-old woman was outraged that Rogers had demanded she pay hundreds of dollars for failing to return phone and internet equipment while her long-term care home was under lockdown.

The family cancelled those services for Joan Davis in May 2020 after noticing her dementia was worsening and she was struggling to use them. They kept basic cable to help her pass the time. Her daughter says Rogers told the family a technician would pick up the equipment, but never showed.

What did show up was a bill for the unreturned equipment - more than $450 which grew to almost $565.

No matter how many times her daughter tried to explain the situation to Rogers, she was given the same answer: return the equipment or pay the penalty; even though the long-term facility was locked down.

Eventually Rogers addressed the situation and waived the charge after hearing from the media.

Based on this story:

1. a. Articulate the ethical concept involved with this issue.
2. b. List three values that come into play with this situation and explain them.
3. c. Discuss whether consumers have any rights when it comes to situations like this in the marketplace.