ensure that sales representatives do not feel undervalued.

identify what the sales representatives will need to learn.

identify senior product engineers to train the sales representatives.

A firm that produces manufacturing equipment for various industries experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by the company. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be tochart the methods that should be used to train the sales representatives.