ent for a clinic when a... Subscribe to View Answer Related answered questions 1 of 3 Question Answered Asked by lblosom1 You are working in the billing department for a clinic when a patient calls, asking why she was sent a bill for $120. She explains it was her understanding she only had a $30 copay and does not understand why she now owes more. She has her Explanation of Benefits but does not understand it. She asks a series of questions.ou are working in the billing department for a clinic when a patient calls, asking why she was sent a bill for $120. She explains it was her understanding she only had a $30 copay and does not understand why she now owes more. She has her Explanation of Benefits but does not understand it. She asks a series of questions. You review the patient's verification of benefits and the claim information. You note the following: The patient has an office visit copay of $30. The patient has a deductible of $500, with $400 previously met. The patient used an in-network provider, and the plan pays 80% while the patient pays 20%.. What is meant by a plan discount