Entrepreneurs $\_\_\_\_\_\_\_\_$ constantly, not just to customers, but to investors, bankers and people they want to hire.

Question $1$ options:

sell

try to make a good impression

attempt to be optimistic

All of the above.

Question $2($Mandatory$)(3\mathrm{.}333400011$ points$)$

When you sell, you should always listen carefully to customer complaints, because $\_\_\_\_\_\_\_\_.$

Question $2$ options:

it's better to have customers complain to you than to other people

customers are happier when you listen to them

they provide invaluable information about how to improve the product or service

the "buck" stops here

Question $3($Mandatory$)(3\mathrm{.}333400011$ points$)$

Entrepreneurs sell constantly to $\_\_\_\_\_\_\_\_.$

Question $3$ options:

potential employees

potential investors

customers

All of the above.

Question $4($Mandatory$)(3\mathrm{.}333400011$ points$)$

If you decide to pay yourself a commission from your business, you will be earning $\_\_\_\_\_\_\_\_.$

Question $4$ options:

a percentage of your business profit

a percentage of each sale

a set salary

a bonus

Question $5($Mandatory$)(3\mathrm{.}333400011$ points$)$

When you are starting out and cannot afford to pay sales representatives full$-$time salaries, you can offer $\_\_\_\_\_\_\_\_$ instead.

Question $5$ options:

incentives

bonuses

commissions

bonuses and incentives

Question $6($Mandatory$)(3\mathrm{.}333400011$ points$)$

An appointment with a potential customer to explain or demonstrate your product or service is called a $\_\_\_\_\_\_\_\_.$

Question $6$ options:

sales call

pre$-$qualification

product demonstration

presentation

Question $7($Mandatory$)(3\mathrm{.}333400011$ points$)$

Objectives during a sales call include making the customer $\_\_\_\_\_\_\_\_.$

Question $7$ options:

want to buy the product or service from you

aware of your product or service

want to buy your product or service

All of the above.

Question $8($Mandatory$)(3\mathrm{.}333400011$ points$)$

Good salespeople $\_\_\_\_\_\_\_\_.$

Question $8$ options:

believe in what they are selling

feel good about what they are selling

All of the above.

None of the above.

Question $9($Mandatory$)(3\mathrm{.}333400011$ points$)$

During each sales call you make, focus on this question.

Question $9$ options:

How can I make the customer buy from me$?$

What does the customer need?

How can I convince the customer to ignore his$/$her objections?

How do I handle the objections that will be raised?

Question $10($Mandatory$)(3\mathrm{.}333400011$ points$)$

The most important thing to do during a sales call is $\_\_\_\_\_\_\_\_.$

Question $10$ options:

listen, in order to learn what the customer needs

keep talking so the customer doesn't lose interest

ask questions to keep the customer engaged in the sales call

push for the sale early and don't mention price until the end

Question $11($Mandatory$)(3\mathrm{.}333400011$ points$)$

What should you do when a customer raises objections during a sales call?

Question $11$ options:

Ignore them; the customer will forget about them by the time the call is over.

Acknowledge objections as they arise and respond to them.

Shorten the sales call; don't waste time on a customer who has objections to your product or service.

Say, "I'll get back to that in a moment."

Question $12($Mandatory$)(3\mathrm{.}333400011$ points$)$

$\_\_\_\_\_\_\_\_$ are people and$/$or organizations that may be receptive to a sales pitch.

Question $12$ options:

Prospects

Potentials

Probables

Possibles