ENTW1200 Final Assessment The assignment is in two sections (A and B). Each section starts with a situation, and this is followed by two tasks. Please read each situation carefully and answer the tasks/questions that follow. Please observe the following guidelines when answering the questions. Guidelines Always use formal language in your answers. Use the language expressions specific for the type of email and memo you are writing. Type your answers on the provided online answer sheet. Add examples and details wherever necessary. Do not copy answers from another source. . Turnitin software will be used to check the originality of your answers. Section A: Complaint email Read the following situation and answer the questions that follow. Situation You are the HR Manager of Gulf World Enterprises. Your HR Assistant Mr. Khalid Al Hatmi booked a two- way ticket for you through the Muscat Airlines website on 30 March 2020 (Reference number: SDAYFZ). He purchased the ticket online using a credit card. Surprisingly, it took three days before he received the itinerary ticket in his email with some discrepancies on it Your HR assistant wrote the following complaint email to the sales manager of Muscat Airlines on 1 May 2020. Read it and answer the tasks that follow. To: sales@muscatairlines.com CC: Your HR assistant wrote the following complaint email to the sales manager of Muscat Airlines on 1 May 2020. Read it and answer the tasks that follow. To: sales@muscatairlines.com CC: BCC: Subject: Bad booking service Dear Sir/Madam, I am writing to complain about your bad booking service, (Part 1) I booked one two-way ticket for Mr. Khalifa Al Busaidi through the Muscat Airlines website on 30 March 2020 (Reference Number SDAYFZ). I paid online using my credit card yet it took three days for me to receive the itinerary tickets via email with some discrepancies on it. (Part 2) ... [Part 3] I would therefore like to be compensated for the bad booking service rendered by your company. I suggest that you cancel my booking and refund my money in full. I look forward to hearing from you. Yours sincerely, Khalid Al Hatmi HR Assistant Gulf World Enterprises Task 1 (10 Marks) The complaint email that Mr. Khalid Al-Hatmi wrote lacks details and examples of the booking mistakes. Think of at least THREE problems related to the booking of the ticket and write them in the space provided in the form of a paragraph. You have to provide details and/or examples of the problems. Write it in 60-100 words in the space provided on the answer sheet. SCROLL DOWN TO CONTINUE SECTION A Task 2 (15 Marks) Evaluate the relevance and fairness of the compensation requests in this complaint email by stating in a paragraph of about 50 words whether you agree or not and why. Write this paragraph in SCROLL DOWN TO CONTINUE SECTION A Task 2 (15 Marks) Evaluate the relevance and fairness of the compensation requests in this complaint email by stating in a paragraph of about 50 words whether you agree or not and why. Write this paragraph in the space provided on the answer sheet. Then, regardless of whether you agree or not, re- write the third part of the complaint email by providing a variety of compensation requests that you think are reasonable in this situation. Your answer should be written in another paragraph of 50- 80 words. Write your answer in the space provided on the answer sheet. Section B: Apology email and directive memo Read the following situation and answer the questions that follow Situation To continue from the situation in Section A, imagine you are Ahmed Al-Saadi, the Sales Manager of Muscat Airlines. You need to respond to the complaints you received from Khalid Al Hatmi from Gulf World Enterprises. Your response will be as an apology email and a directive memo. Task 1 (10 Marks) Write an apology email of about 150-200 words to Khalid Al Hatmi, the HR Assistant of Gulf World Enterprises, explaining why you think those problems with the online booking happened and how you will address them and serve him better in future. Write your answer in the space provided on the answer sheet. Task 2 (15 Marks) Write a full directive memo of about 200 words to you think are reasonable in this situation. Your answer should be written in another paragraph of 50- 80 words. Write your answer in the space provided on the answer sheet. Section B: Apology email and directive memo Read the following situation and answer the questions that follow Situation To continue from the situation in Section A, imagine you are Ahmed Al-Saadi, the Sales Manager of Muscat Airlines. You need to respond to the complaints you received from Khalid Al Hatmi from Gulf World Enterprises. Your response will be as an apology email and a directive memo. Task 1 (10 Marks) Write an apology email of about 150-200 words to Khalid Al Hatmi, the HR Assistant of Gulf World Enterprises, explaining why you think those problems with the online booking happened and how you will address them and serve him better in future. Write your answer in the space provided on the answer sheet. Task 2 (15 Marks) Write a full directive memo of about 200 words to your staff at Muscat Airlines to address the complaint and to suggest recommendations and actions to resolve the problem. Write your answer in the space provided on the answer sheet. THIS IS THE END OF ENTW1200 ASSIGNMENT. 3 of 4 ACT ELCENTW1200_Final Assessment 2019-2020 ENTW1200 Final Assessment The assignment is in two sections (A and B). Each section starts with a situation, and this is followed by two tasks. Please read each situation carefully and answer the tasks/questions that follow. Please observe the following guidelines when answering the questions. Guidelines Always use formal language in your answers. Use the language expressions specific for the type of email and memo you are writing. Type your answers on the provided online answer sheet. Add examples and details wherever necessary. Do not copy answers from another source. . Turnitin software will be used to check the originality of your answers. Section A: Complaint email Read the following situation and answer the questions that follow. Situation You are the HR Manager of Gulf World Enterprises. Your HR Assistant Mr. Khalid Al Hatmi booked a two- way ticket for you through the Muscat Airlines website on 30 March 2020 (Reference number: SDAYFZ). He purchased the ticket online using a credit card. Surprisingly, it took three days before he received the itinerary ticket in his email with some discrepancies on it Your HR assistant wrote the following complaint email to the sales manager of Muscat Airlines on 1 May 2020. Read it and answer the tasks that follow. To: sales@muscatairlines.com CC: Your HR assistant wrote the following complaint email to the sales manager of Muscat Airlines on 1 May 2020. Read it and answer the tasks that follow. To: sales@muscatairlines.com CC: BCC: Subject: Bad booking service Dear Sir/Madam, I am writing to complain about your bad booking service, (Part 1) I booked one two-way ticket for Mr. Khalifa Al Busaidi through the Muscat Airlines website on 30 March 2020 (Reference Number SDAYFZ). I paid online using my credit card yet it took three days for me to receive the itinerary tickets via email with some discrepancies on it. (Part 2) ... [Part 3] I would therefore like to be compensated for the bad booking service rendered by your company. I suggest that you cancel my booking and refund my money in full. I look forward to hearing from you. Yours sincerely, Khalid Al Hatmi HR Assistant Gulf World Enterprises Task 1 (10 Marks) The complaint email that Mr. Khalid Al-Hatmi wrote lacks details and examples of the booking mistakes. Think of at least THREE problems related to the booking of the ticket and write them in the space provided in the form of a paragraph. You have to provide details and/or examples of the problems. Write it in 60-100 words in the space provided on the answer sheet. SCROLL DOWN TO CONTINUE SECTION A Task 2 (15 Marks) Evaluate the relevance and fairness of the compensation requests in this complaint email by stating in a paragraph of about 50 words whether you agree or not and why. Write this paragraph in SCROLL DOWN TO CONTINUE SECTION A Task 2 (15 Marks) Evaluate the relevance and fairness of the compensation requests in this complaint email by stating in a paragraph of about 50 words whether you agree or not and why. Write this paragraph in the space provided on the answer sheet. Then, regardless of whether you agree or not, re- write the third part of the complaint email by providing a variety of compensation requests that you think are reasonable in this situation. Your answer should be written in another paragraph of 50- 80 words. Write your answer in the space provided on the answer sheet. Section B: Apology email and directive memo Read the following situation and answer the questions that follow Situation To continue from the situation in Section A, imagine you are Ahmed Al-Saadi, the Sales Manager of Muscat Airlines. You need to respond to the complaints you received from Khalid Al Hatmi from Gulf World Enterprises. Your response will be as an apology email and a directive memo. Task 1 (10 Marks) Write an apology email of about 150-200 words to Khalid Al Hatmi, the HR Assistant of Gulf World Enterprises, explaining why you think those problems with the online booking happened and how you will address them and serve him better in future. Write your answer in the space provided on the answer sheet. Task 2 (15 Marks) Write a full directive memo of about 200 words to you think are reasonable in this situation. Your answer should be written in another paragraph of 50- 80 words. Write your answer in the space provided on the answer sheet. Section B: Apology email and directive memo Read the following situation and answer the questions that follow Situation To continue from the situation in Section A, imagine you are Ahmed Al-Saadi, the Sales Manager of Muscat Airlines. You need to respond to the complaints you received from Khalid Al Hatmi from Gulf World Enterprises. Your response will be as an apology email and a directive memo. Task 1 (10 Marks) Write an apology email of about 150-200 words to Khalid Al Hatmi, the HR Assistant of Gulf World Enterprises, explaining why you think those problems with the online booking happened and how you will address them and serve him better in future. Write your answer in the space provided on the answer sheet. Task 2 (15 Marks) Write a full directive memo of about 200 words to your staff at Muscat Airlines to address the complaint and to suggest recommendations and actions to resolve the problem. Write your answer in the space provided on the answer sheet. THIS IS THE END OF ENTW1200 ASSIGNMENT. 3 of 4 ACT ELCENTW1200_Final Assessment 2019-2020