1. Environmental analysis is a method managers use to gather information about external issues and trends.

True or False

2. The emergence of a public issue indicates that:

a. A gap may be developing between what stakeholders expect and what an organization is actually doing.

b. Technology is forcing ethics and business strategy closer together.

c. Consumers are unaware of how an organization's actions affect them.

d. All of these answers are correct.

3. Customer environmental intelligence includes:

a. Demographic factors.

b. An analysis of the firm's competitors.

c. New technological applications.

d. The cost of producing consumer goods.

4. The components of a typical issues management process include:

a. Identify issue, take action, scan for new issues.

b. Generate options, predict the firms profitability, evaluate results.

c. Identify issue, analyze issue, allow the government to take action.

d. All of these answers are correct

5. A leadership role in addressing emerging management issues is often taken by:

a. The public affairs department.

b. The government relations department.

c. The department of sustainability or environmental, health and safety.

d. All of these answers are correct.

6. A business and its stakeholders coming together for face-to-face conversations about issues of common concern is called stakeholder:

a. Networks.

b. Motivation.

c. Systems.

d. Dialogue.

7. Corporations working collaboratively with other businesses and concerned persons and organizations is an example of stakeholder:

a. Networks.

b. Motivation.

c. Systems.

d. Salience.