Eric has just joined your organization. He does not have the BPM knowledge that you have. He is attempting to model a business process to show the following information.

"Our bank has some large customers such as Mercantile Realtors. We have to take care of them. We also know that the loan decision requires that we examine the past record, assess collateral, and finally make the decision to disburse the loan."

Help him figure out how to deal with this information as part of a BPM effort. Tell him what to do$.$ Pick the most accurate guidance you would provide to him.

A$.$ None of these are good solutions. Instead, we can rely on BPMS to handle such exceptions. Once we register cases like Mercantile Realtors as special cases, the BPMS can override the process model.

B$.$ You can include tasks such as examining the past record, assessing collateral, and disbursing the loan in a Process Model. Mercantile Realtors or other customers just represent specific cases that go through the process. We can rely on the BPMS to monitor the process to ensure there are no delays and to prioritize these important customers.

C$.$ You should model loan approval for large customers such as Mercantile Realtors so that they do not require any of the other tasks like assessing collateral. This will ensure that loan approval for them will become a special task within the process.

D$.$ You can create the process model to show shorter waiting times for large customers like Mercantile Realtors. This will ensure that they loan applications will process quickly.