Question: Erlang Loss Table m r = pla 1 2 3 7 8 9 10 4 0.0000 5 6 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000

Erlang Loss Table m r = pla 1 2 3 7 8 9 10 4

Erlang Loss Table m r = pla 1 2 3 7 8 9 10 4 0.0000 5 6 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every two minutes, with a standard deviation of interarrival times equal to two minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is six minutes on average. (Round your answer to 2 decimal places.) a. What is the offered load? (Round your answer to 2 decimal places.) b. What is the implied utilization? c. What is the capacity of this call center (calls per hour)? (Round your answer to 4 decimal places. Do not round intermediate calculations.) d. Use the table above to determine the probability that all four operators are talking to customers? (Round your answer to 1 decimal place. Do not round intermediate calculations.) e. How many customers are served every hour? (Round your answer to 2 decimal places. Do not round intermediate calculations.) f. What is the utilization of the operators? g. Use the table above to determine how many operators should it have to ensure that it serves at least 98 percent of demand

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

On December 31, 2021, Yard Art Landscaping leased a delivery truck from Branch Motors. Branch paid $38,000 for the truck. Its retail value is $64,980. The lease agreement specified annual payments of...

Please answer all parts i will give vote up Check my work 14. PA 17-3 (Algo) Los Angeles Reporters Associated (LARA) is a newsgroup... 6 points Erlang Loss Table m r = pla 1 2 3 4 5 6 7 8 9 10 eBook...

Erlang Loss Table m r = p/a 2 3 5 6 8 9 10 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. Jiffy Service is a call center with...

Please answer all parts i will give vote up -neck my work 12 PA 17-4 (Algo) RideShare offers short-term rentals of vehicles... 6 points Erlang Loss Table m r = pla 1 2 3 4 5 6 7 8 9 10 eBook Print...

Erlang Loss Table r = pla 2 3 4 5 6 8 9 10 1 0.0000 0.0000 0.0000 7 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. Los Angeles Reporters Associated...

Erlang Loss Table m r = pla 2 3 4 5 6 1 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. 7 0.0000 8 0.0000 9 10 0.0000 0.0000 0.0000 0.0000 0.0000 RideShare offers short-term...

PA 17-1 Mr. Cherry owns a gas station on a highway in Erlang Loss Table m 6 1 2. 3 5 7 10 r= pla 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the...

Erlang Loss Table m 4 5 6 0.0000 0.0000 0.0000 8 9 r=pla 1 2 3 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. 7 0.0000 10 0.0000 0.0000 0.0000 Los Angeles Reporters Associated...

Erlang Loss Table m 1 r = pla 2 3 4 5 6 8 10 7 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the green cell above. Jiffy Service is a call center with...

PA 17-1 Mr. Cherry owns a gas station on a highway in Erlang Loss Table m 6 1 2. 3 5 7 10 r= pla 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 0.0000 Enter a value for 'r' in the...

Erlang Loss Table m r = p/a 1 0.0000 2 0.0000 3 0.0000 4 0.0000 5 0.0000 6 0.0000 7 0.0000 8 0.0000 9 10 0.0000 0.0000 Enter a value for 'r' in the green cell above. Mr. Cherry owns a gas station on...

THE ETHICAL DIMENSION Is the courts decision in this case fair to employers? Why or why not? Josephine Mora was sixty-two years old when she was fired from her job as a fund-raiser for Jackson...

The following unadjusted trial balance is available for Ace Consulting Inc. on June 30, 2016: Required 1. Enter the unadjusted trial balance in the first two columns of a ten-column work sheet. 2....

Forecast Free Cash Flows According to you, what information is needed to forecast the present value of future free cash flows?

As the manager of Smith Construction, you need to make a decision on the number of homes to build in a new residential area where you are the only builder. Unfortunately, you must build the homes...