Question: Escalating Service Issues - You receive a call from a customer who says the last person she spoke to tried to resolve the issue without
Escalating Service Issues You receive a call from a customer who says the last person she spoke to tried to resolve the issue without success and she would like to speak to a supervisor, but your company policy is to attempt to resolve all service issues before referring them to supervisors. What do you do a Attempt to resolve the issues b Tell the caller to call back at a later time c Ask what to do from your supervisor d Ask the name of the previous supervisor from the caller
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