Question: Escalating Service Issues - You receive a call from a customer who says the last person she spoke to tried to resolve the issue without

Escalating Service Issues - You receive a call from a customer who says the last person she spoke to tried to resolve the issue without success and she would like to speak to a supervisor, but your company policy is to attempt to resolve all service issues before referring them to supervisors. What do you do? a. Attempt to resolve the issues b. Tell the caller to call back at a later time c. Ask what to do from your supervisor d. Ask the name of the previous supervisor from the caller

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