ESL Hosting Services $($Friendly World Ltd$).$

FW is an idea that $2$ local partners have developed. Eric Chen and John Saboto both ran ESL colleges previously and a common issue for the attending international students was a lack of extracurricular activities. With little language skills students had no idea how to find and then attend many different events in the city, nor make new friends. Thus, came the idea for FW$.$

Services provided:

$$ Partner with all local ESL schools$/$colleges

$$ Offer translation services $$ Chinese, Japanese, Korean, Arabic, most European languages, Spanish and Portuguese

$$ Arrange local trips$/$visits: museums, art gallery, parks

$$ Day$/$overnight trips: Whistler, Victoria, whale watching

$$ Mixers: pub nights, night clubs, restaurants, wire tastings, etc.

$$ Assist with any issues students face: renting a place, setting up bank account

FW would make all arrangements, including bus transportation from central pick up areas near skytrain. All events to be chaperoned by staff fluent in several languages.

This service would offer stimulation and exposure to diverse events, while safe and looked after in a controlled environment.

Your team needs to help Eric and John refine their business model. $1.$ Identification of the $4$ Customers and what they specifically Value from the firm

$2.$ Scope of the business$-$ what is included and what is not included and why

$3.$ Nature of the business: VALUE it provides to its customers $$ be very specific $$ this is the intrinsic value

$4.$ Mission Statement of the firm

$5.$ Products and$/$or services offered $$ full description and design of each

$6.$ Forecast of Demand for products or services for next $12$ months $$ forecasting method and how it will be monitored. Numerical data and line graph.

$7.$ Process flow of the operation$-$ show diagram and explain fully

$8.$ Business layout $$ show layout diagram and explain why laid out this way and how this layout improves operations efficiency

$9.$ Identification of any equipment required to carry out the business

$10.$ Staffing requirements $$organizational structure of the operations

$11.$ Work Systems to be employed within the business $$ work design & who will carry out the work and how will they do it $($job descriptions each operations role$)$

$12.$ Workforce scheduling and control over processes$/$work to be performed $$ by activity. Show a typical weekly manpower schedule for operations

$13.$ Capacity planning and identification of capacity limitations $($bottleneck operations$)$ for daily work activities $$ numerical analysis of maximum daily productivity or efficiency attainable

$14.$ Inventory control: specific items & quantities and materials requirements

$15.$ Supply Chain $$ list of suppliers and supply methods to be used

$16.$ Quality$$ explain how quality will be maintained through all work processes$/$activities $($inspection points$).$ Provide specific metrics

$17.$ Key Performance measurements $($KPM$)$ to measure success of the operation

$18.$ Operations Risk planning $$ comprehensive lists of all operational risks, impact upon on operations and contingency plans to put in place

$19.$ Other issues important for your business; suppliers, packaging, seasonality, government regulations, environment, etc.

The report must begin with an Executive Summary followed by the Statement of Assumptions, listing any assumptions you make based upon the limited information presented in the available business scenarios. Then each area discussed should take into consideration your assumptions. Each category must be based upon subject materials as presented within each week$$s class.