Espresso Bean Inc. has hired you as their new manager. Below is a table of the...
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Espresso Bean Inc. has hired you as their new manager. Below is a table of the number of each type of resource currently available at the coffee shop: Resource Barista Count 3 Espresso Machine 4 2 50 Toaster Customer Parking Coffee Shop Seats 60 Each car arrives with a group of 1.5 customers on average and each group stays 30 minutes on average. The shop offers only espressos and bagels. 80% of customers order an espresso while 50% order a bagel. Each espresso machine can make an espresso in 3 minutes while a toaster can toast 2 bagels every 3 minutes. A barista can take a customer order every 2 minutes for each group (1.5 customers on average per order). Assume all bagels are toasted and 2 bagels are always toasted at a time. Note: The Toaster and Espresso Machine do NOT require the Barista or any human resource. a. What is the capacity of each resource in customer-arrivals per hour? b. What is the system capacity in customer-arrivals per hour? Which resource(s) is (are) the bottleneck(s)? c. What is the utilization of each resource? Please provide answers to the nearest percent. d. If you increase the number of units of the bottleneck resource(s) by one, what is the new system capacity in customer-arrivals per hour? Espresso Bean Inc. has hired you as their new manager. Below is a table of the number of each type of resource currently available at the coffee shop: Resource Barista Count 3 Espresso Machine 4 2 50 Toaster Customer Parking Coffee Shop Seats 60 Each car arrives with a group of 1.5 customers on average and each group stays 30 minutes on average. The shop offers only espressos and bagels. 80% of customers order an espresso while 50% order a bagel. Each espresso machine can make an espresso in 3 minutes while a toaster can toast 2 bagels every 3 minutes. A barista can take a customer order every 2 minutes for each group (1.5 customers on average per order). Assume all bagels are toasted and 2 bagels are always toasted at a time. Note: The Toaster and Espresso Machine do NOT require the Barista or any human resource. a. What is the capacity of each resource in customer-arrivals per hour? b. What is the system capacity in customer-arrivals per hour? Which resource(s) is (are) the bottleneck(s)? c. What is the utilization of each resource? Please provide answers to the nearest percent. d. If you increase the number of units of the bottleneck resource(s) by one, what is the new system capacity in customer-arrivals per hour?
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