Evaluate the following three (3) situations and apply the knowledge about the context issues and communication channels by answering the questions at the end of each situation. Remember to justify your answers with the theory related to the topics.

 

Situation 1

You want to ask your boss for a raise.

1. How does context affect your decision of when and how to deliver this message?
2. What channel and means of communication would you use to carry this message and why? 
3. Write a document with at least 3 paragraphs with the content that this communication would have, based on the channel and media selected.

Situation 2

You work as a salesperson for a company. Unknowingly, you sold a product that has proven defective to several customers.

1. Determine the audience(s) you will need to contact to explain this situation.
2. Analyze the dimensions of the context, whether physical, social, chronological or cultural, that could affect whether the desired message is carried.
3. What is the most appropriate channel and means of communication to work with this situation? Because?
4. If you had to use more than one channel, which ones would you use and in what order?
5. Write a document with at least 3 paragraphs with the content that this communication would have, based on the channel and media selected.

Situation 3

You are the owner of a small business and one of your managers is arrested for fraud.

1. Determine the audience(s) you will need to contact to explain this situation.
2. Analyze the dimensions of the context, whether physical, social, chronological or cultural, that could affect whether the desired message is carried.
3. What is the most appropriate channel and means of communication to work with this situation? Because?
4. Write a document with at least 3 paragraphs with the content that this communication would have, based on the channel and media selected.

Answer rating: 100% (QA)

Situation 1 You want to ask your boss for a raise The context of this situation is important in determining when and how to deliver the message Factors such as the bosss mood workload and the companys ... View the full answer