every question have 4 options

note ; DO all please

8 of 25

Which of the following steps are included in listening to evaluate?

	Separate facts and inferences
	Take down notes on everything the speaker says
	Try to put yourself in the speaker's shoes
	Identify pertinent information you want to remember

Question

9 of 25

Enjoyment, information, critical, precision, and empathic are all a part of

	the levels of listening.
	the styles of listening.
	nonverbal behaviors.
	verbal behaviors.

Question

10 of 25

David sees Joe and says, "Hey Joe. I just don't know what to do. I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement?

	"You sound like you have a lot of demands on your time, Dave."
	"Well, obviously, you've got to decide on your priorities."
	"So, what are you going to do?"
	"Mary wants you to meet her parents?"

Question

11 of 25

The difference between sympathy and empathy is which of the following?

	There is no difference between sympathy and empathy.
	Sympathy is the ability to relate to what another is feeling, and empathy is the ability to understand and feel what the other person is feeling.
	Sympathy can be more comfortable than empathy.
	Sympathy is based on culture, and empathy is based on generation.

Question

12 of 25

When Carol and Marcia talked about going home for spring break, Carol thought of home-cooked meals, free laundry, and time to spend with old friends. Marcia thought only of the bickering and fussing between her parents. Which of the following statements describes this situation?

	Carol and Marcia have different connotations for the word home.
	Carol and Marcia have different denotations for the word home.
	Carol and Marcia are bypassing when they discuss where they are going to spend their vacations.
	Carol and Marcia are polarizing the word home.

Question

13 of 25

One way to respond to a person or situation with empathy would be to

	walk away.
	offer money.
	ask questions.
	avoid reflection.

Question

14 of 25

________ meaning conveys the content of what a word means and the ________ meaning contains the feelings behind words.

	Concrete; abstract
	Denotative; connotative
	Abstract; concrete
	Connotative; denotative

Question

15 of 25

Selecting, attending, understanding, remembering, and responding are all a part of

	the listening process.
	the styles of listening.
	nonverbal behaviors.
	verbal behaviors.