Ex 9.21

10. Synchronizing data servers in a distributed environment. Exercise 9.21 Figure 9.14 shows the process model that FixComp follows when a client files a complaint. Upon receipt of a new complaint from a client, the process starts by sending an automatic reply to the client, in order to reassure them that Fix. Comp is following up on their request. A complaints representative then takes the complaint for discussion with people in the department the complain refers about. Next, the complaints representative sends a personal letter of apology to the client and propose them a solution. The client can either accept or reject the solution. If the client accepts the solution, the solution is executed by the relevant department. If the client rejects the solution, the client is called on the phone to discuss possible alternatives by the complaints representative. If one of these alternatives is promis ing, it is discussed with the department and the process continues. If no agreement can be reached, the case is brought to court. The company wants to automate this process to deal with complaints in a more efficient manner. Your task is to prepare this model for execution. Acknowledgement This exercise is adapted from a similar exercise developed by Remco Dijkman, Eindhoven University of Technology. limple. 15. Exercise 9.22 Consider the claims handling process modeled in Fig 9 10. Synchronizing data servers in a distributed environment. Exercise 9.21 Figure 9.14 shows the process model that FixComp follows when a client files a complaint. Upon receipt of a new complaint from a client, the process starts by sending an automatic reply to the client, in order to reassure them that Fix. Comp is following up on their request. A complaints representative then takes the complaint for discussion with people in the department the complain refers about. Next, the complaints representative sends a personal letter of apology to the client and propose them a solution. The client can either accept or reject the solution. If the client accepts the solution, the solution is executed by the relevant department. If the client rejects the solution, the client is called on the phone to discuss possible alternatives by the complaints representative. If one of these alternatives is promis ing, it is discussed with the department and the process continues. If no agreement can be reached, the case is brought to court. The company wants to automate this process to deal with complaints in a more efficient manner. Your task is to prepare this model for execution. Acknowledgement This exercise is adapted from a similar exercise developed by Remco Dijkman, Eindhoven University of Technology. limple. 15. Exercise 9.22 Consider the claims handling process modeled in Fig 9