Exactly! Based on expectancy theory, it could either be an expectancy or instrumentality issue. Expectancy because Ross may believe that no matter how hard he tries, he will not be able to perform satisfactorily in the negotiationst Instrumentality because Ross may believe that even if he performs, the strike may not conclude because of the network's behavior. It isn't a valence issue because both sides seem to value ending the strike.

Based on what you know about the situation, what type of conflict$-$handling approach do you want to pursue?

Obliging

Compromising

Dominating

Avoiding

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