Question: Exam 3 Manage Concer Case R e Present: epoint.com / :w: / r / personal / kathryn _ huggins _ okstate _ edu / _

Exam 3
Manage
Concer
Case Re
Present:
epoint.com/:w:/r/personal/kathryn_huggins_okstate_edu/_layouts/15/doc2.aspx?sourcedoc={dc075b95-cf35-4
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\table[[Price,\table[[Tops are anywhere around 40-50 dollars, bottoms are anywhere around 50-60 dollars,],[and jackets are typically around 70 dollars. They are also releasing new shoes for],[80 dollars which when considering other competitors and the quality of the product we],[are value-based.]]],[Place,\table[[Their website is the only place you can get their products. Therefore, we will advertise],[the shoes so that people can easily access our website.]]],[People,\table[[Nurses and other healthcare workers are trying to stay fit. Males and females age],[ranging anywhere from 18-36. Also, people that are tired of the classic box look of],[normal scrubs.]]],[Process,\table[[An accurate shipping process ensuring timely delivery and efficient exchanges to],[represent our commitment to customer satisfaction. We plan to continuously improve],[ourselves and products to offer the best for our consumers.]]]]
Customer Response Assessment Plan
How will we know we are satisfying customer needs? We will know by keeping in touch with our customers after a purchase and staying active and in touch on social media. Also have a place where customers can write reviews on products.
How will we track customer loyalty and positive work of mouth? We can track orders and send stickers and notes to returning customers thanking them. We also can just be social on social media and communicate with the customers.
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