Example on how to write this email better: Dear Tashirah,

Thank you for bringing these severe concerns to my attention. I understand the gravity of the situation and its impact on your well$-$being. I want to assure you that your safety and mental health are our top priorities.

First of all, I$\text{'}$m very sorry for the troubling experiences you had at the property yesterday, which you brought to our attention prior incidents. I am deeply concerned about the threats and acts of aggression you've faced and will take immediate action to address this matter.

Furthermore, I acknowledge the significant backlog of outstanding work orders and the frustration it has caused the residents. I will work closely with the maintenance team to prioritize and expedite resolving these work orders. We will also review our current processes to ensure that work orders are accurately tracked and completed in a timely manner.

To address the broader issue of safety and security at the property, I will engage with the security team to review and enhance our current measures. We will also provide additional training to all employees on handling and reporting threatening situations.

Once again, I$\text{'}$d like to thank you for bringing these concerns to my attention. I am committed to working with you to resolve these issues and create a safe and supportive work environment.

Thank you for your patience and understanding. I will keep you updated on the progress and will be available to talk about any other concerns you may have.

Sincerely,

Alba