excel format

cum vertically near the center notes the the circle with technical requirements that are show next to each cus the importance importance ant), Designers to focus I interest is the the center of the figure. The circle with that is, it denotes the most important technical requirements 1 ments. Now look at the importance to customer numbers that are shown next to a tomer requirement (3 is the most important). Designers will take into account the im values and the strength of correlation in determining where to focus the greatest effort. Next, consider the correlation matrix at the top of the "house." of special interest strong negative correlation between "paper thickness" and "roll roundness." Design have to find some way to overcome that or make a trade-off decision. FIGURE 4.4 An example of the house Correlations Strong positive Positive X Negative * Strong negative of quality Competitive evaluation Technical requirements Importance Paper width Paper thickness Roll roundness Coating thickness Tensile strength Coating thickness X = Us A = Competitor A B = Competitor B (5 is best) 1 2 3 4 5 customer Paper color Customer requirements + XAB O O O Paper will not tear 3 , Consistent finish bleed OO BAX No ink bleed 2 loo t Prints cleanly 00 XAB Importance weighting 3 27 36 36 27 9 Target values total runout C microns approved panel t mm 1 mm 5 lbs. within Relationships O Strong = 9 Medium = 3 Small = 1 w mm or f > Technical evaluation >wx w N x x - unuy a buyer from focusing solely on crash Julely ratings? eprint for each of these banking transactions: Sally. II , " mign tiey be! Prepare a service blueprint for each of 2. Make a savings deposit using a teller. b. Apply for a home equity loan. service l a ch of thes Donare a cervical 18, Tuentily the potential trouble po Inalcato. 6. Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the poten- tial failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem. 7. a. Refer to Figure 4.4. What two technical requirements have the highest impact on the customer requirement that the paper not tear? b. The following table presents technical requirements and customer requirements for the output of a laser printer. First, decide if any of the technical requirements relate to each customer requirement. Decide which technical requirement, if any, has the greatest impact on that customer requirement. TECHNICAL REQUIREMENTS Internal Paper Feed Print Element Customer Requirements Type of Paper Paper doesn't wrinkle Prints clearly Easy to use for cookies sold in a bakery. List what you the three most