Executive Overview

The Inventory Management System $($IMS$)$ is an application that aims to provide efficiency and convenience for business personnel by reducing overspending. The IMS will operate via both web and mobile applications to provide users with the necessary resources to keep track of processes such as producing, storing, ordering, and selling products in the market. Customers will be able to make and cancel orders using the system$$s customer friendly interface. IMS is committed to delivering a superior customer experience, ensuring products are readily accessible and efficiently managed by suppliers to meet the customer care needs of bulk buyers and consumers alike.

The user $($customer$)$ objectives for the IMS are to:

$$ Allow customers to schedule, reschedule, or cancel orders.

$$ Enable customers to feel confident in receiving their required goods.

$$ Access more transparent information about item availability, review, and credentials.

$$ Enable customers to receive updates about orders.

$$ Allow customers to seamlessly add and remove orders from their cart.

$$ Allow customers to view delivery schedules.

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The employee objectives for the IMS are to:

$$ Eliminate administrative work and maximise customer flow.

$$ Facilitate professional customer engagement for seamless transactions.

$$ Access to digitised analytic reports.

$$ Allow access to updated security compliance and regulation amendments easily.

$$ Allow customer accounts to be created, deleted, or updated.

$$ Allow customers to view delivery schedules in real time.

The objectives for the IMS are to:

$$ Facilitate real$-$time updates to reflect changes immediately.

$$ Eliminate the slow process of making orders.

$$ Use a user$-$friendly interface to make seamless manipulation of the system possible.

$$ Enhance data privacy and security to safeguard sensitive customer information.

$$ Boost accessibility by ensuring that customers can always access the delivery schedule.

$$ Optimise communication and notifications for streamlined customer$-$provider interactions.

$$ Improve overall workflow and efficiency by implementing the current system.

$$ Comply with customer care regulations and standards.

$2\mathrm{.}2$ Business Goal

The Inventory Management System is to streamline and optimize the scheduling and management of doctor appointments in customer care facilities. The system aims to reduce appointment scheduling errors, minimize wait times and ensure that Customers can easily schedule, reschedule, or cancel appointments without assistance. The ultimate goal for the implementation of the system is to improve Customer experience, increase operational efficiency and improvecustomer care service delivery while complying to the regulatory requirements and maintain Customer privacy.

$2\mathrm{.}3$ Business Objectives

The Inventory Management System is designed with a core business objective in mind: delivering a wide range of benefits to various stakeholders, including Customers, doctors, receptionists, and administrators.

Remake the Business goal and objective to match the Executive Overview