Question: Exercise 08-How to Fail Upwards Create Journal Entry Journal Instructions Answer these questions in your journal: 1. What does fail upwards mean? 2. How would

Exercise 08-How to "Fail Upwards" Create Journal Entry Journal Instructions Answer these questions in your journal: 1. What does "fail upwards" mean? 2. How would "fail upwards" apply to social media? 3. How does social media facilitate customer self-service? 4. What would a Product Manager or Community Moderator need to do to manage this process

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