Exercise 10-24 (Static) Activity-Based Cost Management in a Retail Store (LO 10-1) Consider the following actions of a retail store trying to manage the costs of its returns service. Required: Match each of the process improvements listed with how they deliver cost reductions. Process Improvement 1. The hours at which returns will be processed have been reduced. 2. Customers may now generate paperwork for returns online, print the forms at their convenience, and drop off the forms and the returns at a special desk. 3. Consolidating the returns function by establishing one physical location in the store for returns instead of allowing returns at each check-out point. Delivers Cost Reduction

Exercise 10-24 (Static) Activity-Based Cost Management in a Retail Store (LO 10-1) Consuder the following actions of a retal store trying to manage the costs of its returns service. Required: Match each of the process improvements isted with how they deliver cost reductions