Question: Exercise 2 : Call Center Scenario: A call center has 1 5 agents. Calls arrive at an average rate of 2 5 per hour, and

Exercise 2: Call Center
Scenario: A call center has 15 agents. Calls arrive at an average rate of 25 per hour, and each call takes an average of 4 minutes to handle. Each agent is paid $18 per hour, and each missed call incurs a cost of $90.
Questions:
Model Description in Kendall-Lee Notation
How Many Agents Are Needed to Minimize Total Cost?
What happens to the cost if you need to ensure that the average number of calls in the queue does not exceed 3?

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