Exercise 3

Read the description below and use BPMN to represent the process. Use swim lanes to identify the actors.

An insurance company processes claims which result from traffic accidents with cars where customers are involved in. It uses the following procedure for the processing of the insurance claims:

- Every claim, reported by a customer, is registered by a junior claim handler from the Car Damages department. After the registration of the claim, the insurance claim is classified by the junior claim handler. There are two categories: simple and complex claims.

+ For simple claims two tasks need to be executed: check insurance and phone garage. These tasks are independent of each other.

+ The complex claims require three tasks to be executed: check insurance, check damage history and phone garage. These tasks need to be executed sequentially in the order specified.

- After executing these either two or three tasks a decision is made. This decision is made by a senior claim handler and has two possible outcomes: OK (positive) or NOK (negative):

+ If the decision is positive, then the insurance company will pay. An employee of the finance department handles the payment. In any event, the insurance company sends a letter to the customer who sent the claim. The junior claim handler writes this letter.

Look at the BPMN below and identify the wrong part of this BPMN and then draw the right solution.