Question: Exercise 5.1 Objective: To practice identifying activities that represent essential elements in the Baldrige Performance Excellence Program (BPEP) framework.Instructions: Think about your healthcare services work

Exercise 5.1

Objective: To practice identifying activities that represent essential elements in the Baldrige Performance Excellence Program (BPEP) framework.Instructions:

Think about your healthcare services work area or area of interest (health admin). Identify two activities a manager in this area does to advance organizational excellence in each of the following Baldrige framework categories

: Strategy

Customers

Workforce

Operations

Examples of what healthcare recipients of the Baldrige National Quality Award have done in these areas can be found online at www. nist. gov / baldrige

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