Exercise $7-C$ Communication Styles

For the following situations describe a passive, aggressive, and assertive statement or response. Discuss the potential consequences for each.

I. You've been standing in line at the bookstore for over an hour and someone cuts in front of you.

Passive response

$q,$

$q,$

Aggressive response

$q,$

$q,$

Assertive response

$$

$$

II$.$ You live in an apartment with three other people. One person is very messy and sloppy, leaving dishes on the table and in the sink, eating your food, leaving garbage in all rooms of the apartment.

Passive response

$$

Aggressive response

$q,$

$q,$

Assertive response

$q,$

III. A telemarketer calls you on the phone when you are in the middle of completing work for a deadline. She or he is going through the sales pitch for a spring break resort vacation.

Passive response

$q,$

$q,$

$q,$

Assertive response

$q,$

$q,$