Exercise Background

Assume that you are a middle manager for a large electronics firm. People in your organization generally use one of three methods to communicate with one another. One common method is verbal communication, either face-to-face or by telephone. Surprisingly, people also still use a lot of written communication in the form of memos, reports, letters, and other documentation. And, of course, there is also a lot of digital communication such as email and direct messaging.

During a typical day you receive and send a variety of messages and other communication, sometimes using only a single method of communication but often using some combination of methods. The questions that follow ask you to select one or more methods that would be most effective for communicating specific kinds of information.

Use your communication skills to answer the following questions.

.You need to reprimand a staff assistant who has been coming in to work late for the last several days. Which of these options would most likely be both efficient and effective? Check all that apply.

Use social media

Reprimand the individual in public so as to deter others from being late

Regardless of what you do first, follow-up with a written reprimand to the individuals personnel file

Send an email

Schedule a meeting to discuss the problem

.You need to schedule a meeting with your boss. Which of these options would most likely be both efficient and effective? Check all that apply.

Write a formal letter to your boss asking for a meeting

Call the bosss assistant and request a meeting

Email the bosss assistant and request a meeting

. You need to inform several individuals about a new set of government regulations that will soon affect them. Which of these options would most likely be both efficient and effective? Check all that apply.

Send an email, including a link to details about the new regulations

Send a memorandum, including information about the new regulations

Use social media