Exercise chapter 1: Group Exercise-Managing A Successful Restaurant Learning Objective: Applying concepts such as employee engagement, organizational citizenship. dysfunctional behaviors, and managing for effectiveness. Task: Form groups of 3-5 students. Imagine that you are all managers in a local restaurant. There are many restaurants in town, making it a competitive business. You recognize that providing high quality, friendly service and having actively engaged employees is going to make the difference between your restaurant's success and failure. Your management team decides to first address organizational citizenship and employee engagement as drivers of high-quality customer service First, think independently about what your restaurant can do to enhance the engagement and citizenship behaviors of your employees. Then share your ideas with the group and identify your top three suggestions for the restaurant. Be ready to share your ideas with the class. Your management team next decides that it will be important to minimize dysfunctional employee behaviors if the restaurant is to succeed. First, think independently about what your restaurant can do to minimize the occurrence of these destructive behaviors. Then share your ideas with the group and identify your top three suggestions for the restaurant. Be ready to share them with the class. Answers: part 1: 1. Pinpoint the cause of underperformance 2. Encourage communication 3. Deliver ongoing feedback 4. Offer new challenges 5. Focus on learning and job training 6. Set clear expectations 7. Create a good workspace 8. Offer competitive compensation and benefits part 2: looking back at where the patterns started in your original organization. And when you do, it rewards in creating a more honest communication, better relationships, optimized teamwork, better financial results, and the deep fulfillment that comes with living a more authentic life. Emotional intelligence is important in leadership development Experiential Exercise: Testing a Hypothesis Objective The purpose of this exercise is to gain an understanding of organizational behavior research. Descrintion of cerise