Exercises Each activity is labeled according to the primary skill or skills you will need to use. To review relevant chapter content, you can refer to the indicated Learning Objective. In some instances, supporting information will be found in another chapter, as indicated. Writing: Communicating with Sensitivity and Tact [LO-1] Substitute a better phrase for each of the following: 5-16. You claim that 5-17. It is not our policy to 5-18. You neglected to 5-19. In which you assert 5-20. We are sorry you are dissatisfied 5-21. You failed to enclose 5-22. We request that you send us 5-23. Apparently you overlooked our terms 5-24. We have been very patient 5-25. We are at a loss to understand