Exhibit 6.1 in the chapter shows a quick reference guide of the the common qualitative and quantitative analytic tools used in each of the 4 steps of a typical improvement project. After reading more about these tools in Chapter 6, refer back to Exhibit 6.1 as you: 1. Tell us about a particular problem that you have encountered in your current or past employment. 2. Then walk us through how you see yourself sitting down with a team and using some of the tools listed in Exhibit 6.1 to tackle the first 2 steps of a project to improve this problem. (Step 1 - Define the improvement goal) (Step 2 - Analyze current practices)