Question: Expert systems are AI - powered tools designed to assist humans in decision - making processes by providing advice and recommendations based on past experiences

Expert systems are AI

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powered tools designed to assist humans in decision

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making processes by providing advice and recommendations based on past experiences and hard data

(

Ali

, 2019) .

For Woolworths, implementing expert systems can streamline decision

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making processes related to inventory management, pricing strategies, customer service, and operational planning. By utilizing expert systems, Woolworths can reduce errors, improve decisions, and enhance operational efficiency, ultimately leading to cost savings and improved service quality.

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