Experts say tapping into Employee Resource Groups (ERGs) is also a good way to capture employee opinions and needs during delicate times. Frey says these groups help employees with diverse characteristics, backgrounds, and experiences come together to build power within a workplace, enabling them to think about changing oppressive and discriminatory structures and systems. She says she witnessed firsthand how instrumental working with ERGs can be, and points to her experience at her workplace after 9/11. In the aftermath of the attacks, discrimination against Muslim and Sikh employees created a hostile environment. "We hadn't really done any education about culture, religion and backgrounds, and our leadership admitted that," Frey says. As the workplace became increasingly unsafe, her organization turned to ERGs to provide education, develop peer support, and implement sustainable initiatives to address the discrimination. By collaborating with ERGs, Frey's organization was able to move beyond one-time trainings and build a culture of inclusion that was woven into the fabric of the organization